Customer Service Representative

Responsibilities

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Solves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Able to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Preferred

• High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.