Customer Service Representative

About Plumbing Solutions of Idaho

Over our 19+ years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.

Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment!

Responsibilities

• Maintain the plumbing technicians schedule by booking incoming calls and scheduling outbound calls.
• Prioritize calls based on job type urgency using organizational skills and office resources.
• Build sustainable relationships and trust with customers through open and friendly communication.
• Handle customer objections and provide appropriate solutions in a timely manner.
• Follow up with clients to ensure issues are resolved.
• Keep records of customer interactions, process customer accounts, and file documents.

Qualifications

• A high school diploma.
• Customer support experience OR experience as a client service representative.
• Strong phone contact handling skills, including the ability to actively listen.
• Familiarity with customer relationship management (CRM) systems.
• Experience providing customer service over the phone is a plus.

Work Schedule

This full-time position works Monday - Friday, 8 AM - 5 PM.

Benefits

• Competitive wage of $17-$20 per hour.
• Excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday.
• Company-sponsored family-friendly events.
• Bonus incentives.

Schedule

This full-time position works Monday - Friday, 8 AM - 5 PM.

Pay

This full-time position earns a competitive wage of $17-$20 per hour.

Benefits

• Health insurance with a company contribution.
• Health savings account (HSA).
• Paid dental.
• Paid vision.
• Paid life insurance.
• Short-term disability.
• A 401(k) with matching.
• An employee assistance program (EAP).
• Paid time off (PTO).
• Holidays.
• Vacations.
• Paid day off for your birthday.
• Company-sponsored family-friendly events.
• Bonus incentives.

Application

If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!