Customer Service Representative

Primary Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Conduct follow-ups when necessary to confirm complete issue resolution.
• Refer more complex matters to the appropriate department as needed.
• Aid customers with purchases, modifications, returns, or cancellations.
• Gather and communicate customer feedback to leadership.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high-quality service.
• Monitor recurring questions or concerns and share insights for improvement.
• Remain informed about current promotions, updates, and operational procedures.
• Support in-store promotional efforts and help communicate special offers.
• Contribute to a supportive, team-oriented workplace environment.

Qualifications & Skills

• High school diploma or equivalent required; additional education is an asset.
• Previous experience in a customer-facing role preferred but not required.
• Strong written and verbal communication abilities.
• Comfortable learning new software systems and service tools.
• Able to manage multiple tasks while staying organized.
• Effective problem-solving skills with a solutions-driven approach.
• Capable of working independently as well as part of a team.
• Dependable, punctual, and professional in high-pressure situations.
• Flexible schedule, with occasional weekend or holiday availability if needed.
• Willingness to participate in continued training and development.
• Enthusiastic attitude with a genuine commitment to customer care.