Customer Service Representative

About the role

The Customer Service Rep processes all orders received for accounts that are assigned to this position daily. The role coordinates the processing of the customer order with various departments including Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer.

Responsibilities

• Processes daily all orders received for accounts that are assigned to this position.
• Maintains a current and accurate procedures manual detailing the processing requirements for each assigned account.
• Maintains knowledge of each customer's profile, including products ordered, frequency of orders, weights, pricing, FOB or delivered, etc., and communicates with Sales to improve Salespersons' awareness of the status of their customers.
• Evaluates inventory, production, and transportation issues to coordinate customers' orders.
• Confirms pricing and acknowledges order entry within 24 hours of receipt of order.
• Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
• Credits, accounting, and customer on any discrepancies on invoicing, material, and freight.
• Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.
• Captures product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting, and the customer.
• Maintains ability to promote partnerships with both internal and external customers.
• Promotes a positive and professional representation of the company to each customer.
• Maintains ability to perform efficiently and follow through on all details in a fast-paced, customer-focused environment.

Qualifications

• A minimum of 1-3 years in a customer service-related position is required.
• An associate's degree in a related field is preferred, but additional related work experience will be considered in lieu of the education requirement.
• Professional telephone skills are required.
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook is preferred.
• A strong belief in Customer Service is required.
• Outstanding customer service skills are required.
• Ability to work in a fast-paced environment is essential.
• Efficient and detail-oriented skills are necessary.
• Able to maintain a positive attitude while dealing with multiple tasks is important.

Skills

• Knowledge of SAP, Microsoft Excel, and Microsoft Outlook.
• Customer service skills.
• Fast-paced environment skills.
• Detail-oriented skills.
• Positive attitude skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.