Customer Service Representative

About Us

Pico Propane is a leading provider of propane and mobile propane solutions, proudly operating as part of Meritum Energy Holdings, serving Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas, and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we stand by our company motto: We Sell Service.

Benefits

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance
• Company-paid dental insurance
• Company-paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus program

Responsibilities

• Interact with customers by phone, email, or in person to provide support and product/service information, serving as a liaison between customers and the company
• Collect and enter orders for new or additional products or services
• Field customer questions and complaints; escalate issues beyond the representative’s knowledge to the appropriate specialist or staff member
• Ensure that appropriate actions are taken to resolve customer problems and concerns
• Maintain customer accounts and records of customer interactions, including inquiries, complaints, and comments
• Support daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems
• Assist with administrative and compliance-related tasks to support operational efficiency and business needs
• Assist customers with filling propane cylinders at the bottle dock station
• Perform other related duties as assigned

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Requirements

• High school diploma or equivalent required
• Minimum 3 years of customer service experience
• Experience in high-volume phone call settings highly preferred
• Experience in the propane industry preferred
• Bilingual (English/Spanish) a plus

Skills

• Excellent interpersonal, communication, and problem-solving skills
• Strong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environment
• Service-oriented, with the ability to resolve customer grievances effectively
• Proficient with computers and able to learn software as needed
• Proficient in the current Microsoft Office Suite, with the ability to learn additional software tools

Physical Requirements

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 50 pounds as needed to safely assist with duties around the plant
• Must pass a pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required. Whether particular duties or demands listed are "essential" depends on operational realities and staffing at the individual location.