Customer Service Representative
Description
Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved into the nation's leading pet specialty distributor, serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community.
What You Will Do
- Quickly and efficiently problem solve for retailers, vendors, and sales team
- Build long-lasting relationships with retailers and maintain unmatched response times
- Facilitate and communicate transportation and operational changes and concerns
- Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team
- Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
- Maximize positive relationships through a shared commitment to provide a world-class customer experience
The Ideal Candidate
- High School Education or equivalent required, college degree a plus
- Minimum one year experience in a customer-facing role with demonstrated problem-solving abilities
- Prior call center experience, a plus
- Prior experience with a CRM platform a plus
- Prior industry product knowledge, a plus
- Demonstrate decision-making skills with limited supervisory input
- Excellent planning, multitasking, and organizational skills
The Perks of Being Part of the PFX Pack!
- Full Benefits Package – Medical, dental, and vision to keep you feeling your best
- PTO & Paid Holidays – Because work-life balance matters
- Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
- Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings
- Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office
- Education Assistance Program – Invest in yourself, and we’ll help with the cost!
Equal Opportunity Employer
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check.
Salary Description
$22 per hour