Customer Service Representative

What You'll Get...

• Access to great benefits including health and well-being, financial security, and work/life balance.
• Competitive hourly compensation starting at $16-$18 per hour.
• 401(k) Savings Plans with 100% company match up to 4%.
• Health insurance, dental insurance, vision insurance, and flexible spending accounts.
• Paid training, paid time off, and a peer-to-peer employee recognition program.
• Opportunities for advancement and a safety-first environment.

Job Responsibilities

• Manage a large volume of customer communications through incoming calls, emails, and online.
• Use software system to research, route, and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem.
• Ensure all calls results are recorded, noted, and the actions that were taken.
• Sell start-up services and explain service programs to current and potential customers.
• Renew current customers' accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

General Qualifications

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Strong problem-solving skills.
• Positive out-going team player!

Experience and Requirements

• Must be at least 18 years old.
• Must have High School diploma or equivalent.
• Must be able to type a minimum of 35 wpm.
• Proficient with Microsoft Office Word, Outlook, and Excel.