Customer Service Representative

Responsibilities

• Aid with all inbound communication from prospective and existing customers including phone, text, email, and website submissions.
• Assist with inbound alerts from technicians and resolve them.
• Input customer data into the system and schedule inspections and services as needed.
• Resolve customer issues & concerns by providing exceptional customer service.
• Monitor routes and communicate with technicians to make necessary adjustments.
• Work with field reps and managers to update customer information.
• Ensure the customer database is up-to-date and correct customer data as needed to maintain accuracy.
• Manage accounts receivable and collection efforts.
• Handle administrative requests and tasks.
• Effectively handle cancellation requests and manage reinstatement efforts.
• Avoidance of scheduling conflicts and managing service routes using routing software.
• Completion and distribution of daily service reports.
• Communicate with new customers and additional service request customers to ensure their satisfaction.

Requirements

• Microsoft Office proficient.
• Strong ability to communicate with customers in a clear and professional manner.
• Ability to identify, analyze, and solve problems.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Collections experience.
• Ability to work in a team environment.
• Pass background check.

What We Offer

• Competitive hourly rate.
• Paid training.
• Paid Time Off (PTO).
• - 11 Company paid holidays.
• Comprehensive benefits package including Medical, Vision, and Dental.