Customer Service Representative
PC Techs and Parts · Tacoma, WA · 3 wk ago
Customer ServiceFull-time
Average Work Schedule
9 am - 5 pm
About the role
PC Techs and Parts is currently building its customer service staff. A current opening exists in our Tacoma locations.
Responsibilities
- Answering phone calls
- Updating listings on various e-commerce web sites
- Price comparisons from competitors
- Working within excel worksheets
- Inputting and correcting data
- Pricing and correcting errors in the listings
- Processing back orders
- Processing phone orders
- Processing returns
- Data entry & Sales tracking
- Processing online orders from our online venues (Amazon, Sharps.com, eBay)
- Shipping and freight quotes
- Replying to email
- Processing warranty claims
- Assist in various other services as required
- Provide technical / operational input with customer and client solutions
- Ad hoc responsibilities
Requirements
- Familiarity with ecommerce websites
- Intermediate to Advanced computer skills
- Knowledge of Microsoft Word, Excel, Google mail
- Some Quickbooks knowledge (not required but a plus)
- Prior office experience
- Capability to work in a fast-paced environment
- Ability to think critically and problem solve
- Ability to multitask effectively
Qualifications
- High school or equivalent (Required)
- Microsoft Excel: 2 years (Required)
- Microsoft Word: 1 year (Required)
- Customer service: 2 years (Required)
- Office: 2 years (Required)
- Phone: 2 years (Required)
Skills
- Familiarity with ecommerce websites
- Intermediate to Advanced computer skills
- Knowledge of Microsoft Word, Excel, Google mail
- Some Quickbooks knowledge (not required but a plus)
Benefits
Not specified
Pay
Not specified
Schedule
Not specified