Customer Service Representative

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Essential Functions

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Additional Functions

• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Job Qualifications

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Associate’s Degree or equivalent combination of education and experience.
• Proficiency in SAP or related ERP

Working Conditions

• Physical Demands
• Operating a computer or other office devices for the majority of the workday
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment
• Must be able to communicate with others in person, over the phone, and in writing.
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
• Must be able to read and interpret various electronic and written documents.
• Environmental Factors
• This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.
• The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
• Travel and On-Call
• This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

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