Customer Service Representative

What We Offer

• Competitive hourly rate with uncapped commission
• Medical, vision, and dental insurance
• 401K with company match
• Paid vacation
• Saturday lunches
• Employee discounts on sales and service
• Paid training
• Competitive pay plans

Qualifications

• At least one previous role based in customer service experience
• Excellent verbal and written communication skills
• Strong computer skills (Microsoft Word, Excel, and Outlook)
• Time management, prioritization skills, and ability to multitask required
• Organized, positive, hardworking and friendly personality
• Ambitious, goal-oriented mentality and eager to improve
• Team-orientated
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follow-ups with service appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial service information
• Aid service/sales personnel and deliver messages promptly
• Follow up with leads that are not ready to make an appointment currently
• Follow up with no-show appointments
• Follow up with customers after visits
• Maintain Customer Success Index at or above company standards
• Other duties as assigned

Pay

• Competitive hourly rate with uncapped commission

Schedule

• Full Time