Customer Service Representative

Job Description

Manage customer orders, ensuring accurate and timely processing in line with company policies. Review orders for lead-time, product availability, and adherence to order policies. Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities. Represent the voice of the customer daily for the Sales and Marketing team. Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace. Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Company Benefits

• Comprehensive and competitive benefits that include medical, dental and vision insurance.
• Varied other well-being resources focused on mental, physical and financial health.
• Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs.
• Training and Development opportunities through MyLearning, including company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Company Information

• Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors.
• We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.
• The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business.
• We are committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law.