Customer Service Representative

About the role

Pacific Coast Producers (PCP), a growing agricultural cooperative with food production facilities across the West Coast, is seeking a Customer Service Representative to join our team at our Corporate Headquarters in Lodi, CA.

Pay

Pay Rate: $19-$21 per hour; candidate will be paid based on their work experience and skills. This is a full-time, on-site role based at our corporate headquarters in Lodi, CA.

Responsibilities

- Perform a wide range of administrative and clerical duties for the department to facilitate the efficient operation of the organization. - Maintain accurate records and reports. - Answer phones and respond to customer inquiries. - Process orders and track shipments. - Handle returns and exchanges. - Assist with data entry and record management. - Coordinate with internal departments to ensure smooth operations.

Requirements

- Two or more years of administrative office experience preferably in a distribution and/or inventory office. - Demonstrated proficiency with MS Word and Excel. Experience using an ERP system such as JD Edwards is preferred. - Excellent verbal and written communication skills. - Proven ability to perform with a high degree of accuracy and attention to detail. - Capable of building strong relationships both internally and externally. - Ability to resolve routine and complex issues and promote customer satisfaction. - Proven ability to work with limited supervision and follow projects through to completion

Benefits

- Medical, Dental and Vision - 401k employer matching up to 4% - Life Insurance - AD&D Insurance - Flexible Spending Account - Paid Holiday and Vacation - Parental Leave - Bereavement Leave - Education Assistance - Continued Skills Training

About PCP

Established in 1971, Pacific Coast Producers is a cooperative owned by over 165 family farmers that grow and deliver various produce, including tomatoes, peaches, pears, grapes, cherries, and more, to production facilities in California and Oregon for processing and packaging. With over 3,000 dedicated employees, PCP strives to produce the finest quality products for customers across all channels of trade, including grocery retailers and foodservice distributors throughout the United States and Canada. Nestled in the heart of San Joaquin County and just a short 45-minute drive from Sacramento, our corporate headquarters is located in the charming city of Lodi, CA. Lodi is renowned for its rich history in winemaking and agriculture, as well as its vibrant downtown area and close-knit community. With a great quality of life, Lodi offers a welcoming environment to those seeking a relaxed and enjoyable lifestyle.

Affirmative Action and Equal Opportunity Employer

Pacific Coast Producers is an affirmative action and equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.