Customer Service Representative

Responsibilities

• Answer / screen / telephone calls to the appropriate person, resolve calls (orders, quotes, etc).
• Use hand tools and assist or complete modifications to products (glazing, section width changes, insulating, etc.) and operate a fork truck.
• Respond to customer requests for information on order tracking, expediting, and product availability.
• Perform order entry at both sales and invoicing levels, and request products from supply plants.
• Notify customers of potential backorders, credit issues, and order availability.
• Act as a liaison between the sales center and plant departments, gathering and responding to necessary information.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Assist in unloading and loading vendor and customer vehicles.
• Maintain inventory controls through cycle counts, daily review of inventory levels, scrap processing, and loss prevention.
• Perform other duties as assigned.

Qualifications

• 1-3 years of customer service experience in the door industry preferred.
• Attention to detail and strong problem-solving abilities.
• Excellent telephone, written, and verbal communication skills, with the ability to interact with all levels of staff and customers.
• Working knowledge of PCs and related software, including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn about products and processes.
• A high school diploma or GED is required.

Physical / Work Environment Requirements

• Ability to stand for long periods in a non-climate-controlled environment.
• Ability to lift up to 50 pounds.