Customer Service Representative

Responsibilities

• Answer / screen / and resolve telephone calls to the appropriate person.
• Use hand tools and assist or complete modifications to products such as glazing, section width changes, insulating, etc.
• Operate a fork truck.
• Respond to customer requests for information on order tracking, expediting, and product availability.
• Perform order entry at both sales and invoicing levels, and request products from supply plants.
• Notify customers of potential backorders, credit issues, and order availability.
• Act as a liaison between the sales center and plant departments, gathering and responding to necessary information.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Assist with delivery responsibilities, including driving (with valid license).
• Unload and load vendor and customer vehicles.
• Maintain monitoring of daily customer LTL shipments, including UPS.
• Aid in inventory controls, performing cycle counts, reviewing inventory levels, processing scrap, and preventing losses.
• Perform other duties as assigned.

Qualifications

• 1-3 years of customer service experience, preferably in the door industry.
• Attention to detail and strong problem-solving skills.
• Excellent telephone, written, and verbal communication abilities, suitable for interfacing with all levels of staff and customers.
• Working knowledge of PCs and related software, including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn about products and processes.

Physical / Work Environment Requirements

• Ability to stand for long periods in a non-climate-controlled environment.
• Ability to lift up to 50 pounds.