Customer Service Representative

Responsibilities

• Answer/Screen/Telephone Calls to the Appropriate Person
• Resolution of Calls (Orders, Quotes, etc.)
• Respond to Customer Requests for Information Concerning Order Tracking, Order Expediting and Product Availability
• Perform Order Entry at Both Sales Invoicing Level and Request for Products from Supply Plants
• Notify Customers of Potential Backorders, Credit Issues, Order Availability and Any Other Information Regarding Orders
• Act as a Liaison Between Sales Center and Plant Departments, Gather Necessary Information and Respond Appropriately
• Process All Necessary Paperwork for the Daily Operation of the Sales Center as Required
• Other Duties as Assigned

Qualifications

• 1-3 Years Customer Service Experience, Door Industry Preferred
• Attention to Detail and Problem Solving
• Excellent Telephone, Written and Verbal Communication Skills While Interfacing with All Levels of Staff and Customers
• Working Knowledge of PC’s and Related Software Including MS Word, Excel, Access, Lotus Notes, etc.
• Strong Math Skills Required
• Willingness to Learn Product and Processes, and Work as a Team