Customer Service Representative

About the role

This position is Onsite. Our office is located at 2720 N Tenaya Way, Las Vegas, NV.

Responsibilities

• Answers a minimum of 9 calls per hour resolving moderate to complex issues.
• Schedule and verify appointments in clinical information system.
• Verify and update patient demographic and insurance information.
• Send and receive tasks to Provider offices to assist patient with access to medical care.
• Receive and process STAT, Expedited, and At-Risk priority referrals.
• Extreme high volume data entry.
• Accuracy: Acquire no more than 12 scheduling errors in the calendar year, Maintain a quality assurance audit score of 95%, CSAT
• Process and resolve expedited patient complaints.
• Review and process medication refills.
• Proactive response to inquiries from patients, providers, and internal medical staff.

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm Monday-Friday and 8:00am-5:00pm Saturday & Sunday. It may be necessary, given the business need, to work occasional overtime

Qualifications

• 6+ months experience in a customer service/call center or healthcare environment
• Training in a medical office or customer service-related field
• Medical Terminology
• CPT and ICD - 9 coding
• Expanded knowledge and use of Microsoft Excel
• Advanced knowledge of insurance products
• Advanced computer skills in Windows environment

Soft Skills

• Ability to demonstrate customer service and proper telephone etiquette
• Strong oral and written communication skills
• Solid listening, critical thinking, decision making, telephone, customer service and problem solving skills
• Ability to prioritize call types

Pay

The salary for this role will range from$16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm Monday-Friday and 8:00am-5:00pm Saturday & Sunday. It may be necessary, given the business need, to work occasional overtime.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

Health plans and other coverage to support wellness for you and your loved ones.

Financial

Benefits for today and to help you plan for the future, including your retirement.

Company Culture

We’re honored to be recognized for our exceptional work culture