Customer Service Representative

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the role

We proudly serve homeowners across Texas, Arizona, and Nevada through One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Buffalo Electric. We’re looking for a Customer Care Specialist who thrives in a fast-paced, team-oriented environment. You’ll be the first voice our clients hear — delivering first-rate service, scheduling appointments, and helping ensure smooth daily operations.

Responsibilities

• Deliver excellent customer service on every call
• Schedule service and sales appointments
• Offer additional services and products to meet call center goals
• Maintain accurate customer records
• Partner with dispatch and technicians for timely service
• Resolve customer concerns with professionalism and empathy

Requirements

• 2+ years of customer service experience (call center preferred)
• Excellent communication and multitasking skills
• Proficiency with Microsoft Word and Excel
• Strong organizational habits and attention to detail
• Ability to pass background check and drug screen
• High school diploma or GED

Qualifications

• High school diploma or GED

Skills

• Customer service experience
• Communication skills
• Organizational skills
• Microsoft Word and Excel proficiency
• Background check and drug screen ability

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

$14.70 - $24.00 per hour

Schedule

Flexibility in scheduling

Skills

• Customer service experience
• Communication skills
• Organizational skills
• Microsoft Word and Excel proficiency
• Background check and drug screen ability