Customer Service Representative

Summary or Overview of Job Duties

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20. All applicants must live within driving distance of our Piscataway, NJ office. Full and part-time shifts available.

• Full Time: 7a-4p (limited), 7:30a-4:30p (limited), 8a-5p, 8:30a-5:30p, 9a-6p
• Part Time: 6:30a-12p, 9:30a-3p, 12:30p-6p

Requirements

• Essential duties and responsibilities include but are not limited to:
• Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
• Process web tickets and respond to web chat requests
• Monitor EIs and call out backup messages as necessary
• Present and discuss the products and services of the company to customers
• Perform other duties as assigned

Job Requirements

• Minimum accurate data entry of 35 wpm
• Ability to work independently in a high volume, detail oriented environment
• Strong customer service skills
• Excellent verbal and written communication skills
• Able to prioritize work and multi-task
• Consistent attendance and stable work history
• Able to work and change with dynamic professional environment
• Consistently meets or exceeds KPIs

Benefits

• Health, dental, prescription and life insurance
• Paid vacation and holidays
• 401K program