Customer Service Representative

Position Overview

OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.

Position Responsibilities

• Promote Safety as the Number One priority of all OMG employees.
• Maintain a positive, and professional attitude toward customers always.
• Promptly respond to customer phone calls and emails and anticipate customer needs.
• Maintain an in-depth knowledge of appropriate products and their applications based on division.
• Utilize QAD (ERP) to input, update, and correct purchase orders and other data related to sales, inquiry, delivery, inventory, product location, and shipping status.
• Maximize selling time for the sales team by fielding and resolving issues related to shipping, inventory, and transit times.
• Drive accuracy during order entry and standardize operation procedures to improve customer satisfaction and inventory accuracy.
• Perform other tasks as assigned.