Customer Service Representative

Job Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

Qualifications

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

Benefits

• Industry competitive benefits at the lowest cost to the employee.
• Work-life balance – PTO and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses.
• Training – We will equip you with the knowledge and skills you need to succeed.