Customer Service Representative

Position Summary

Communicate daily with customers to ensure all finished goods shipments meet third party customer specifications.

Communicate with trucking companies to plan accordingly for shipments.

Remove inventory from company and customer database in accordance with depletion procedures.

Essential Job Functions

• Communicate with co-workers and direct supervisor to receive instructions and coordinate activities.
• Able to communicate with customers and outside vendors daily to achieve customer satisfaction.
• Maintain a clean, work environment placing all items in an orderly manner per 5S values.
• Operate within the documented QMS (Quality Management System)
• Cook up finished goods shipment to meet customer demands
• Use warehouse management system to accurately schedule inventory for shipments in FIFO (First In, First Out) order per customer requirements
• Notify/Communicate with customers with any issues with shipment or scheduling
• Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory.

Competencies

• Attention to detail
• Ability to handle stress
• Problem solving
• Customer oriented
• Organizational skills
• Communication skills

Required Education and Experience

• High School diploma or a GED.
• Ability to read and comprehend instructions.
• Able to be a self-starter and work under minimal supervision.
• Must have aptitude to use and operate a computer including basic e-mail functions and Excel.
• Drug-free, able to pass a drug test.
• Have a flexible schedule at times to meet customer needs.
• Able to work at a quick pace while keeping attention to detail.

Benefits

Competitive Benefits package - medical, dental, vision, life & disability insurance, vacation, paid sick time, 401(k) with great match, bonuses and more...

Pay

$16.50/hr-$21.50/hr

Schedule

Monday-Friday 9am-5:30pm