Customer Service Representative
SUMMARY
You will be working directly with multiple departments to facilitate sales, increase brand awareness, and build a satisfied customer base.
ESSENTIAL DUTIES / RESPONSIBILITIES
Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
Prepare reports, memos, letters, quotes, sales orders, and other documents, using Microsoft Office Suite, and various ERP systems.
Knowledge of administrative procedures and systems such as word processing, managing files, and records, transcription, designing forms, and other office procedures and terminology.
Receives incoming calls and correspondence and directs them to the appropriate personnel/department.
Reads and analyzes incoming memos, submissions, and reports to determine their significance and plan their distribution.
Audit quotes against purchase orders, research discrepancies, and approve for submission to shop. Check data accuracy in orders.
Validate customer requests and Company capabilities are in alignment.
Perform other duties as assigned by supervisor.
EDUCATION, WORK EXPERIENCE, AND PROFICIENCIES
High School diploma or equivalent is required.
Associate degree in a related field is also preferred.
Previous customer service experience is a plus.
Excellent written and verbal skills with the highest level of accuracy and attention to detail.
Excellent interpersonal, communication and organizational skills.
Strong computer skills in Microsoft Office Suite, to include Outlook, Word, Excel, and the willingness to learn other software packages as required.
Experience with ERP systems, business or industry related experience with metals, fabrication, construction, and/or grating manufacturing company is preferred.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the essential duties of this job the employee may be required to go onto the production floor. The work environment requires the use of Proper Protective Equipment (PPE) when on the production floor.