Customer Service Representative

Opportunity to advance

Dogs and cats, all day every day. Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

Role Requirements

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.

Responsibilities

• Aid in checking in clients/patients.
• Answering phones.
• Replying to client emails.
• Relaying medical information to clients.
• Assist with generally assisting with the day-to-day operation of the hospital.
• Communicate client concerns with the medical staff.

Qualifications

• Minimum of 2+ years of related customer service experience required.
• Veterinary hospital experience a plus.

Skills

• Caring for animals and their owners.
• Professional communication skills.

Benefits

• Paid holidays.
• 401K Retirement.
• Health, Dental, and Vision insurance with a generous employer contribution.
• Health Savings Account available.
• Generous pet care benefits.
• Paid Time Off (“PTO”).
• Pet Discounts.

Pay

The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position.

Schedule

This position is also eligible for a periodic paw bonus.