Customer Service Representative

Duties

• Greet clients and their pets upon arrival, providing a warm and welcoming atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Handle medical collections and process payments accurately.
• Maintain accurate patient records, including medical histories and treatment plans.
• Assist veterinarians with patient intake, including gathering relevant information about pets’ health and behavior.
• Provide information to clients regarding pet care, services offered, and veterinary terminology.
• Manage phone calls, emails, and inquiries from clients in a professional manner.
• Ensure the reception area is clean, organized, and stocked with necessary supplies.
• Collaborate with veterinary staff to ensure smooth operations within the clinic.

Requirements

• Previous experience in a veterinary setting is preferred but not mandatory; kennel experience is a plus.
• Knowledge of animal anatomy, husbandry, handling, and care techniques is essential.
• Familiarity with veterinary terminology and medical collection processes is highly desirable.
• Experience in animal restraint, catheterization, critical care, or laboratory work will be beneficial.
• Strong communication skills with the ability to interact effectively with clients and team members.
• Aseptic technique knowledge is an advantage for assisting with procedures as needed.
• Passion for animal welfare and commitment to providing excellent customer service in a compassionate manner.