Customer Service Representative
NVA General Practice · Dover, PA · 2 wk ago
Customer ServiceFull-time
About the role
The Customer Service Representatives (CSR) primary role is to be the advocate to clients and visitors of Dover Area Animal Hospital. CSRs are the clients' first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.
Responsibilities
- Greeting clients
- Differentiating routine cases from emergency cases
- Scheduling appointments
- Entering client, patient, and financial data into the computer
- Generating invoices and explaining them to clients
- Processing payments
- Managing the retrieval and storage of medical records
Requirements
- Nearly all workdays spent at the front desk, check out, and the call center
- Computer skills
- Cashier and related front-office work experience