Customer Service Representative

About the role

The ideal candidate will have 2–3 years of experience in a veterinary or clinical setting, take initiative and enjoy being utilized at the highest level of their skill set, be eager to learn and grow professionally, be reliable, collaborative, and a strong cultural fit, and be confident using computers, phone systems, and providing exceptional customer service both in person and by phone.

Responsibilities

• Answer phones and schedule appointments
• Handle billing and insurance claims
• Assist veterinarians during consultations and exams
• Provide excellent customer service to clients
• Manage inventory and supplies
• Perform administrative tasks as needed

Requirements

• High school diploma or equivalent
• Experience in a veterinary or clinical setting
• Strong computer skills, including proficiency with Microsoft Office
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Qualifications

• Valid driver’s license
• Current CPR certification

Skills

• Customer service skills
• Administrative skills
• Computer skills
• Communication skills

Benefits

• Uniform allowance
• Paid time off
• Paid holidays
• Employee pet discount
• 401(k)
• Medical, dental, and vision insurance
• Disability insurance
• Life insurance

Pay

$12–$16 per hour, based on experience

Schedule

Full-time, day shifts available. Weekend availability required. Closed most major holidays.