Customer Service Representative

Duties And Responsibilities

• The primary internal customer contact point for service and information regarding products, prices, availability, and product uses.
• Provides technical support for customers, including but not limited to, preparing quotations, promoting solutions and services, processing orders, arranging deliveries, invoicing, and processing product returns.
• Ensures that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations.

Requirements

• Educational and Training Requirements: High school diploma or equivalent preferred but not required. Bilingual preferred but not required.
• Experience Requirements: Minimum of one (1) year experience in customer support/service and/or inside sales (window & door industry or related field preferred). Minimum of one (1) year experience in window & door manufacturing or related field preferred but not necessary.

Special Skills Required

• Unfailing customer orientation.
• Versatile verbal fluency.
• Precise written communication.
• Teamwork and collaboration within all levels of management and staff.
• A high regard for ethics.
• Strong organizational awareness.

Physical Demands

• Regularly required to sit and talk/hear.
• Occasionally required to stand; walk and use hands to handle, or feel.
• Occasionally lift and/or move up to 25 pounds.

We Are An Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.