Customer Service Representative

Responsibilities

- Respond to customer inquiries via phone and email. - Provide pricing, cross-reference items, and verify product availability. - Process RMAs. - Track orders and provide status updates. - Manage customer accounts and process orders accurately and efficiently. - Address product and service inquiries, ensuring timely and effective resolution. - Handle a high volume of calls while identifying opportunities to generate sales leads. - Build trust and rapport with customers through clear, professional communication. - Document customer interactions and transactions thoroughly. - Use technology tools (NetSuite) to manage communications and verify order details.

Requirements

- 2–4+ years in customer service within manufacturing, distribution, or a related environment. - High school diploma or equivalent required; college degree preferred. - Technical proficiency: Comfort with CRM/ERP tools; experience with EDI/VMI, RMA processes, and NetSuite is a plus.

Qualifications

- Excellent communication skills. - Comfortable working cross-functionally. - Professional demeanor and ability to interact effectively at all levels, internally and externally. - Reliability and follow-through.

Skills

- Strong technical aptitude. - Desire to learn new programs and products.

Benefits

- Competitive salary. - Performance-based and attendance bonuses for certain roles. - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid holiday time off and vacation.

Pay

- Competitive salary based on experience and qualifications.

Schedule

- On-site | Huntersville, NC

Location

- On-site | Huntersville, NC

EEO Employer M/F/D/V

- NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation

- NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements

- Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace

- NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.