Customer Service Representative

Responsibilities

• Answering inquiries from customers regarding their home loans
• Providing solutions to questions that satisfies both our customers and Shellpoint
• Identifying customer needs and providing information that meets the homeowner’s expectations
• Maintains set performance goals
• Researching and fulfilling requests from callers
• Completing transactions initiated by customer
• Participate in continuous training to ensure you are updated on policies and procedures
• Represent Shellpoint in a positive and professional manner

Qualifications/Skills

• 1+ year(s) direct customer service experience
• Excellent communication skills and ability to work with a diverse team
• Able to multi-task
• Able to identify process gaps and trends
• Preferred knowledge of using OnBase Flexibility concerning job functions and scheduling
• Able to maintain confidential information
• Able to use cognitive skills to determine resolutions to customer inquiries
• Excellent work ethic and integrity
• Detail-oriented, analytical, and extremely organized
• Able to work individually with minimal supervision
• Computer proficient with various MS Office applications and efficient typing skills
• Must become Company certified in compliance with the FDPCA

Additional Information

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

CA Privacy Policy

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.