Customer Service Representative
National Fitness Partners · Shelby, NC · Today
On-siteOTHR$12/hrPart-time
Responsibilities
- Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
- Provide a clean, sanitized and safe club environment.
Requirements
- Must be able to work flexible hours, including weekends and evenings.
- Must be able to lift up to 20 pounds.
- Must be able to stand for long periods of time.
- Must have a valid driver's license and reliable transportation.
Qualifications
- High school diploma or equivalent.
- Experience in customer service preferred.
- Ability to communicate effectively with others.
Skills
- Excellent communication skills.
- Customer service orientation.
- Ability to work independently and as part of a team.
Benefits
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts.
- PTO for all employees.
- 401K Retirement Fund (Employer match up to 4%!).
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
- Basic Life Insurance & Short-Term Disability.
- I00% Company Paid! Employee Assistance Program.
- Free employee Black Card Membership including one free Black Card Membership for a direct family member.
Pay
- Starting at $11 per hour for part-time positions.
- Starting at $12 per hour for full-time positions.
Schedule
- Full-time: Sunday 11am-7pm, Monday through Thursday 3pm-11pm.
- Part-time: Sunday 7am-1pm/11am-7pm, Monday through Thursday 5am-1pm.