Customer Service Representative
MV Transportation · Decatur, IL · 2 wk ago
Customer Service$22.98/hrFull-time
Responsibilities
- Reconcile drivers manifests and accurate entry of data in Spare software
- Take reservations
- Provide information
- Aid with application process
- Prepare eligibility letters
- Prepare pre-paid tickets
- Aid Accounting Manager and perform assigned duties
Qualifications
- Experience with Microsoft Word, Excel, and excellent ten key skills
- Attentive to details
- Able to multi-task and work under pressure to meet deadlines
- Customer service experience required
- Strong interpersonal skills and excellent written and oral communication skills required
- Excellent attendance
- Transit experience a plus
- Bilingual English/Spanish a plus
Starting Pay
$22.98 per hour
Healthcare Benefits
- PPO Medical
- Medical HSA
- Prescription
- Dental
- Vision (spouse and dependent children)
- Telemedicine
- FSA
- Life
- AD&D
- Group Accident
- LTD
- STD
- EAP
- Critical Illness
- Hospital Indemnity
- Substance Abuse Professionals programming
Retirement Benefits
- 401k
- Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to a maximum of 2080 hours per calendar year
Paid Time Off
- 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays
- 8 paid holidays
Paid Sick Leave
- 1 hour/per 30 hours for all FT employees