Customer Service Representative

Responsibilities

• Answer incoming calls and provide courteous, professional customer service.
• Schedule trip reservations accurately using Trapeze software.
• Enter and maintain accurate customer and trip information.
• Reconcile driver manifests and ensure accurate daily documentation.
• Aid customers with the ADA paratransit eligibility application process.
• Prepare eligibility determination letters and related correspondence.
• Prepare and process pre-paid ticket orders.
• Provide information regarding services, policies, fares, and scheduling.
• Support the Accounting Manager with administrative tasks as assigned.
• Maintain accurate records and filing systems.
• Work collaboratively with Dispatch, Operations, Safety, and other departments to support daily service.
• Protect confidential customer information in accordance with company policies.
• Perform other administrative and clerical duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent ten-key and data entry skills with a high level of accuracy.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as part of a team.
• Reliable attendance and dependable work ethic.
• Ability to maintain confidentiality and professionalism at all times.