Customer Service Representative

Motion · Paducah, KY · 3 wk ago

On-siteCustomer ServiceFull-time

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Buils customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
Makes orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Sources products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost-effective shipping method for customer orders.
PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
EXPEDITES BACKORDERS.
MAY PULL INVENTORY AND PREPARE ORDER FOR SHIPMENT TO CUSTOMER.
MAY HANDLE CUSTOMER RETURNS.

Knowledge of industrial parts
Basic mechanical knowledge (will need to measure bearings, belts, sprockets, and chains)
Proficiency in Microsoft Word and Excel
Excellent communication skills (written and verbal)
Customer-focused mindset

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Product knowledge is preferred.

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