Customer Service Representative
Motion · Geismar, LA · 3 wk ago
On-siteCustomer ServiceFull-time
Job Duties
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Makes orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Sources products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
- Expedites backorders.
- MAY HANDLE CUSTOMER RETURNS.
Requirements
- Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
Qualifications
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Skills
- Reliability
- Organization
- Attention to detail
- Strong communication skills (written, verbal, listening)
- Ability to multi-task and time management skills
- Moderate computer skills (information processing, email, business systems, product search)
- Product knowledge (preferred)
Benefits
- Excellent benefits package including healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Pay
Not specified
Schedule
Not specified