Customer Service Representative
Motion · Philadelphia, PA · 1 wk ago
On-siteCustomer ServiceFull-time
Job Duties
- Responds to customer inquires regarding products, provides quotes, and handles order entry.
- Plays a role in influencing Motion Industries' gross profit by negotiating the sale price and purchase price, within certain parameters.
- Maintains customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Sources products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- May handle customer returns.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
Requirements
- Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
Physical Demands
- Excellent driving record preferred.
Supervisory Responsibility
- No Supervisory Responsibility
Budget Responsibility
- No Budget Responsibility
Company Information
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Disclaimer
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.