Customer Service Representative

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Plays a role in influencing Motion Industries' gross profit by negotiating the sale price and purchase price, within certain parameters.
• Makes adjustments to non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Places orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Handles customer returns.
• Aids less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Physical Demands

• Excellent driving record preferred.

Licenses & Certifications

• Excellent driving record preferred.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.