Customer Service Representative
Motion · Auburn, MA · 4 wk ago
On-siteCustomer Service$19.89–$24.88/hrFull-time
Job Duties
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Orders items from branch inventory, distribution center inventory, or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
- EXPEDITES BACKORDERS. MAY PULL INVENTORY AND PREPARE ORDER FOR SHIPMENT TO CUSTOMER.
- MAY HANDLE CUSTOMER RETURNS.
Requirements
Not specified
Qualifications
Not specified
Skills
Not specified
Benefits
See Company Information section for details.
Pay
$19.89 - $24.88 hourly
Schedule
Not specified