Customer Service Representative

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
• Expedites backorders.
• MAY PULL INVENTORY AND PREPARE ORDER FOR SHIPMENT TO CUSTOMER.
• MAY HANDLE CUSTOMER RETURNS.

Requirements

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Qualifications

Must be eligible to participate in the DoD Skillbridge program

Skills

• Reliability
• Organization
• Attention to detail
• Strong communication skills (written, verbal, listening)
• Multi-tasking and time management
• Moderate computer skills (information processing, email, business systems, product knowledge preferred)

Benefits

Company Information Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Schedule

Not specified

Pay

Not specified