Customer Service Representative

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (countersales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
• EXPEDITES BACKORDERS. MAY PULL INVENTORY AND PREPARE ORDER FOR SHIPMENT TO CUSTOMER.
• MAY HANDLE CUSTOMER RETURNS.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Education & Experience

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Physical Demands

• Excellent driving record preferred.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred.

Supervisory Responsibility

• No Supervisory Responsibility

Budget Responsibility

• No Budget Responsibility

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Disclaimer

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.