Customer Service Representative

Responsibilities

• Working with a team of CSRs and other departments to find appropriate solutions.
• Keeps records of customer interactions, transactions, comments, and complaints.
• Provides seamless full-service production coordination, from beginning to end, as the primary internal point of contact for the customer, sales, production, and administration.
• Customer Service is ultimately responsible for achieving this goal regardless of the level of support provided by sales and/or production.
• When instructions are required in addition to the estimate and are not provided by the customer, a brief written confirmation of instructions is provided to the customer for confirmation.
• Works in collaboration with Prepress and Data Processing departments to review proofs as needed (new or complex work, changes).
• Develops key relationships with internal resources to assist with problems.

Required Skills/Abilities

• Sets business and personal goals and develops clearly written action plans.
• Excellent time management and organizational skills.
• Knowledgeable of Print Stream, CRM, and SOPs.
• Microsoft Office Suite, Work Queue, and Trello (Tech-Savvy).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.

Education and Experience

• A High School Diploma with 3 - 5 years of Printing and/or direct mail production experience is preferred.
• A College Degree.

Benefits

• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Location

Frederick, MD (100% Onsite Work)