Customer Service Representative

About the role

Monarch Steel Company, Inc., a division of American Consolidated Industries, is one of the country’s largest providers of hot rolled, cold rolled, and galvanized steel products. Here at Monarch Steel, we receive steel coils, slit/blank/cut to length coils and ship to our customers. We pride ourselves on outstanding safety, quality, customer service, and most importantly our 1 – TEAM environment.

Responsibilities

• Embraces the 1 T.E.A.M culture.
• Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
• Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
• Maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
• Create and data entry of sales orders verifying all customer specifications, costing, and packaging is accurate.
• Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
• Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
• Manage customer requirements using PRP system for PO blanket release driven accounts.
• Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
• Generate and distribute reports.
• Review accounting/invoicing with appropriate customer and/or internal departments for accuracy.
• Manage and complete new quotes and re-quotes as requested from Account Executive.
• Other responsibilities and duties as assigned.

Requirements

• High School Diploma or GED required.
• Associates or bachelor’s degree in related field, preferred.
• One to three years of previous customer service experience.
• Related industry knowledge, a plus.

Qualifications

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

Skills

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

Benefits

• 401(k) with Company Match
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Accident, Hospital Indemnity, & Critical Illness
• 50k Company paid Life AD&D Insurance
• Life insurance
• Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• Referral bonus Program - up to $1000
• Steel Toe Subsidy
• Prescription Safety Glasses Allowance
• Vacation & Personal Time Off
• Holiday Pay – Includes a Floating Holiday