Customer Service Representative

Duties and Responsibilities

• Minimum of 70 outbound calls per day.
• Follow communication scripts & understand products being offered prior to calling.
• Receive calls & answer questions from medical offices.
• Identify customers’ needs, clarify & update account information.
• Build sustainable relationships & engage customers by going the extra mile.
• Multitask, effectively manage time, & pivot when needed.
• Follow up on materials being delivered.
• Be open-minded & coachable for growth improvement.

Skills And Requirements

• Bachelor's Degree preferred.
• Minimum of 2 years outbound B2B calling.
• Computer efficiency with Microsoft Office.
• Salesforce experience preferred.
• Avaya phone experience a plus.
• Good team player with desire to work collaboratively with operations and management.
• Meet daily/weekly/monthly performance metrics.
• Self-motivated, energetic, and creative.
• Strong communication skills; both verbally and in writing.
• Excellent attention to detail.

Pay

Compensation Mesmerize offers a competitive compensation plan, health benefits, and the opportunity to work with a dynamic and fun team. Salary commensurate with experience.