Customer Service Representative

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Requirements

• Must be able to lift 25 pounds
• Must be able to stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• May require exposure to hazardous noise levels, chemicals, fumes, and machinery
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Bi-lingual preferred
• 21 years+ with valid drivers license

Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record

Benefits

• Comprehensive benefits package including medical, dental, vision, and paid time off
• Competitive pay

Pay

Competitive pay

Schedule

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.