Customer Service Representative

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical support to customers
• Document issues and resolutions in a knowledge base
• Collaborate with cross-functional teams to resolve complex problems

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving skills
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Ability to work independently and manage multiple tasks

Skills

• Customer service skills
• Technical troubleshooting skills
• Attention to detail
• Time management

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$50,000 annually

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM