Customer Service Representative

Duties & Responsibilities

• Possess a primary focus on developing new prospects and nurturing existing accounts to boost sales and maintain high customer satisfaction.
• Recommend Miller Edge products and solutions effectively through diverse communication methods, including phone, email, fax, and emerging technology platforms.
• Collaborate with Regional Sales Managers to align with strategic regional, team, and company objectives.
• Execute targeted outbound contact programs, working with Regional Sales Managers to strategize and assess program effectiveness.
• Respond accurately and swiftly to quote requests, ensuring timely order processing in coordination with Sales Support.
• Provide outstanding service by addressing customer inquiries promptly and empathetically, fostering a genuine connection.
• Engage with key strategic targets, including OEM customers, distributors, and property managers, documenting all interactions for future reference.
• Verify and appropriately route incoming orders received via various channels to streamline processing.
• Develop rapport with customers by understanding their needs and matching them with suitable products.
• Share knowledge about new products and solutions, utilizing your expertise to facilitate sales.
• Identify decision-makers within customer accounts and collaborate with Sales Support to keep internal records updated.
• Actively track sales performance and regional interactions, reporting relevant insights and facilitating further engagement when necessary.
• Work with departments such as Engineering, Marketing, Manufacturing, and Finance to fulfill customer requests effectively.
• Follow standard operating procedures for special requests, including expedited orders and samples.
• Collaborate with the team to achieve individual, team, and corporate sales goals.
• Stay updated on product knowledge and participate in training to enhance your skills.
• Engage in special projects and additional duties as required, with flexibility to work overtime to meet customer demands.

Qualifications & Education Requirements

• A High School Diploma or equivalent is required.
• Customer service experience is essential.
• Preferred Experience includes sales experience, particularly in a B2B context or within the electrical and building products industry.
• Previous experience in a production or manufacturing-based industry is a plus.