Customer Service Representative
About the role
The role of the Customer Service/Inside Sales Representative at Midland Garage Door is a fully in-office position located in Springfield. We are seeking a dedicated professional with a background in sales or customer service (preferred in building supplies, construction, home goods) to join our team.
Responsibilities
- Assist customers with quotes, orders, delivery, troubleshooting any issues and any other general customer concerns
- Maintain a professional attitude and relationship with every customer and build a positive rapport with callers
- Enter quotes and orders into the system in a timely and accurate manner
- Calculate and enter fabrication changes as needed to order
- Request quotes and orders from vendors as needed
- File orders, bills of lading and other office paperwork in a timely and accurate manner
- Process RGA's, warranties and documentation in accordance with company policy
- Champion an overall culture of teamwork and cooperation between locations and departments
- Provide assistance to internal and external customers with a can-do attitude
- Champion Midland Values: Service, Quality, and Integrity
Requirements
- High School or GED required, and 1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully to perform the essential responsibilities and duties as listed above
Qualifications
Professional and courteous demeanor on and off the phone
Ability to create and maintain relationships
High level of attention to detail organization and follow up
Excellent time management skills
Ability to multi-task
Ability to read, and interpret invoices, statements and job specs
Basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals
Sound judgment, decision making and problem-solving skills in all situations
Strong customer focus for both internal and external customer
Skills
None specifically listed in the job posting.
Benefits
Medical and Dental insurance with company contribution
HSA company contribution and match
401K with company match
Company paid life insurance
Vision insurance
Company paid short-term disability and company contribution towards long-term disability
Supplemental insurance options
Parental Leave
Childbirth Recovery Leave
Vacation and Sick Time
Holiday pay
Referral Bonus
Pay
$24/HR DOE
Schedule
Monday-Friday 8am-5pm