Customer Service Representative

About the role

The role of the Customer Service/Inside Sales Representative at Midland Garage Door is a fully in-office position. We are looking for a dedicated professional to work on-site at our Springfield office, where you will be closely integrated with our team.

Responsibilities

• Assist customers with quotes, orders, delivery, troubleshooting any issues and any other general customer concerns.
• Maintain a professional attitude and relationship with every customer and build a positive rapport with callers.
• Enter quotes and orders into the system in a timely and accurate manner.
• Calculate and enter fabrication changes as needed to order.
• Request quotes and orders from vendors as needed.
• Filer orders, bills of lading and other office paperwork in a timely and accurate manner.
• Process RGA's, warranties and documentation in accordance with company policy.
• Champion an overall culture of teamwork and cooperation between locations and departments.
• Provide assistance to internal and external customers with a can-do attitude.
• Demonstrate and uphold Midland Values: Service, Quality, and Integrity.
• Assist in Production areas as requested.
• Other duties and responsibilities as assigned by Management.
• Professional and courteous demeanor on and off the phone
• Able to create and maintain relationships
• High level of attention to detail, organization and follow up
• Excellent time management skills
• Able to multi-task
• Able to read, and interpret invoices, statements and job specs.
• Able to perform basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals
• Sound judgment, decision making and problem-solving skills in all situations
• Strong customer focus for both internal and external customer

Requirements

• High School or GED required, and 1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully to perform the essential responsibilities and duties as listed above.
• Microsoft Office Suite
• ERP
• General Office Equipment
• Multiple Line Phone System
• AS400 (Green Screen)

Qualifications

• Professional and courteous demeanor on and off the phone
• Able to create and maintain relationships
• High level of attention to detail, organization and follow up
• Excellent time management skills
• Able to multi-task
• Able to read, and interpret invoices, statements and job specs.
• Able to perform basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals
• Sound judgment, decision making and problem-solving skills in all situations
• Strong customer focus for both internal and external customer

Skills

• Microsoft Office Suite
• ERP
• General Office Equipment
• Multiple Line Phone System
• AS400 (Green Screen)

Benefits

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay

Pay

Starting Wage: $24/HR DOE

Schedule

Monday-Friday 8am-5pm