Customer Service Representative

Overview

The Customer Service Representative I position is responsible for providing high level customer service for MFA Oil customers. This role also includes daily operations such as recording sales, taking payments, performing and entering inventory, and completing bank deposits.

Responsibilities

• In an accurate and timely manner, complete daily sales and deposit reporting
• Ensure daily sales and receipts are listed accurately on monthly stock sheets
• Absolutely ensure customer payments are completed accurately and applied to the correct account
• Absolutely ensure petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
• Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
• Answer phones, greet customers, and satisfy routine requests courteously
• Make sure all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures
• Process daily correspondence from customers and home office in a timely manner
• Maintain up-to-date filing systems
• Absolutely assist with sales and collection of accounts receivable as directed by manager
• Obtain propane certification and fill propane tanks as required by location
• Maintain good working relationship with all employees
• Maintain a clean and organized work area
• Know and adhere to company policies and procedures
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Keep supervisor informed of any problems and/or any issues that need attention
• Perform other duties as assigned

Job Requirements

• High school diploma or equivalent
• Legal authorization to work in the United States
• At least 18 years of age
• Some travel required for training
• Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
• Basic understanding of accounting principles
• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
• Ability to learn new concepts and use technical materials
• Ability to perform mathematical calculations in order to make change, complete reports, and account for products
• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
• Willingness to work with hazardous materials

Preferred Skills

• 1-3 years of customer service or other applicable work experience
• Ability to meet deadlines with a high degree of time management
• Ability to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them

About MFA Oil Company

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

Benefits

• Comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
• Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability.
• Retail benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

Growth & Development

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.