Customer Service Representative

About the role

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. Our network includes over 4,000 locations across North America and Europe, with over 23,000 employees powering mobility.

Responsibilities

• Pays attention to detail to ensure customers have a seamless parking experience and facilitate the flow of traffic through the facility.
• Aids customers in making payments to automated revenue control equipment.
• Exceeds expectations by delivering exceptional client and customer service.
• Manages daily tasks at assigned locations, including monitoring parkers in pay-in lanes.
• Makes every customer interaction count by maintaining friendly and professional conduct.
• Assists customers who have misplaced their vehicles.
• Conducts garage and facility audits as needed by management.
• Counts the “bank” of revenue at the start of each shift to ensure accuracy.
• Makes change for customers during transactions.
• Quotes rates for parking services.
• Provides directions to city locations and assists customers in navigating the area.
• Solves customer complaints independently or with the help of a supervisor.
• Answers telephones promptly and courteously (if required).
• Maintains cleanliness of the facility and picks up trash in the surrounding area.
• Adheres to a professional appearance and uniform while at work.
• Arrives on time for scheduled shifts.
• Completes any additional duties assigned by the supervisor.

Qualifications

• High School Diploma or equivalent combination of experience and education.
• Experience with automated parking access control hardware and software, or a high aptitude for technology.
• Availability to work special shifts, including second and third shifts, and weekends, as needed.
• Valid state-issued driver’s license with a current address and acceptable driving record (if required to drive company vehicles).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to make change.
• Read, write, and interpret the English language.
• Effective communication skills, both verbal and written.
• Common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to adapt to changes in the work environment and deal with problems involving a few concrete variables in standardized situations.
• Sound and accurate judgment.
• Proactive with strong personal drive and proven customer service skills.
• Willingness to work a flexible schedule.

Benefits

Commensurate with experience.

Pay

$16.00-17.00 per hour.

Schedule

Flexible schedule, including second and third shifts, and weekends, as needed.